Refund & Return Policy

At KUMAY by ATHOX SPORTS COMPANY, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories and original contents.

Items that show signs of use, damage caused by misuse, or are missing parts may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Used products

• Clearance or final sale items

• Gift cards (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review your request and provide a suitable solution as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

If the return is due to a product defect or an error on our part, we will cover the return shipping cost.

For all other returns, customers are responsible for return shipping costs.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us through our Contact page or email us at the address listed on our website.

Thank you for choosing KUMAY.

Train with Brain.